Which step is NOT part of configuring Genesys Cloud Collaborate?

• A. Configure organization settings
• B. Train all users
• C. Group users together
• D. Assign roles and permissions

Answer: (B)

Training all users is indeed an essential task in any system implementation, including Genesys Cloud Collaborate, but it is not a direct step in the configuration process. Configuration pertains specifically to the setup of the software itself, which involves tasks like configuring organization settings, grouping users based on their roles or functions, and assigning appropriate roles and permissions to ensure users have the right access levels.

Organizational settings establish the overall framework and policies for how the system is utilized, while grouping users helps in organizing them for effective communication and collaboration. Assigning roles and permissions is crucial to controlling access and capabilities within the platform. In contrast, training users, though critical for user adoption and skill development, is an action that occurs after the system has been configured, focusing on how users engage with the already established setup. This makes training a necessary step but not a part of the configuration process itself.