Which security standard does Genesys Cloud comply with?

• A. ISO 9001
• B. ISO 27001
• C. GDPR
• D. HIPAA

Answer: (B)

Genesys Cloud complies with ISO 27001, which is an internationally recognized standard for information security management systems (ISMS). This standard outlines the requirements for establishing, implementing, maintaining, and continually improving information security within the organization. By adhering to ISO 27001, Genesys Cloud demonstrates its commitment to managing sensitive information systematically and securely, ensuring not only the confidentiality, integrity, and availability of data but also providing assurance to organizations that their data is protected according to recognized best practices.

While other standards mentioned, such as ISO 9001, GDPR, and HIPAA, are important in their respective areas—quality management, data protection regulations, and health information privacy—they do not specifically encapsulate the comprehensive security management practices that ISO 27001 addresses. Compliance with ISO 27001 is especially relevant for organizations that prioritize information security and risk management, making it a key focus for users of Genesys Cloud.