Which Genesys Cloud license type supports basic voice-based features?

• A. Genesys Cloud 1
• B. Genesys Cloud 2
• C. Genesys Cloud 3
• D. Genesys Cloud 4

Answer: (A)

The license type that supports basic voice-based features is the Genesys Cloud 1 license. This license is designed for essential telephony capabilities and provides the foundational functionalities necessary for handling voice interactions.

Basic voice features include functionalities such as making and receiving calls, accessing voicemail, and basic call routing. This makes it particularly suitable for organizations that require standard voice communication without the need for advanced features that are typically included in higher-tier licenses.

In contrast, the other license types typically encompass more advanced capabilities, like workforce optimization, advanced analytics, and higher-level integrations, which may not be necessary for all organizations, particularly those looking for just basic voice functionality. Thus, Genesys Cloud 1 is particularly tailored to meet the needs of users who primarily focus on voice interactions without the complexity and cost associated with additional features found in the other licenses.