Which function does the remote survivability mode NOT provide?

• A. Basic Telephony Services
• B. Voice Mail
• C. Video Calling
• D. Basic ACD Routing Based on Historical Data

Answer: (C)

Remote survivability mode is designed to maintain critical telephony services during network outages or system failures. Its primary functions include providing basic telephony services, ensuring that calls can be made and received even when the main system is unreachable. This includes the ability to handle voice mail and basic automatic call distribution (ACD) routing based on historical data, which is essential for maximizing the efficiency of handling calls when connectivity issues arise.

However, video calling is not a function provided by remote survivability mode. Video communication typically relies on more robust infrastructure and bandwidth, which may not be available during survival scenarios. Therefore, while basic voice services and call management can be preserved, video capabilities are not supported, making it the correct answer in this context.