Where can number plans and outbound routes be configured?

• A. Admin > Telephony > Devices
• B. Admin > Telephony > Sites
• C. Admin > Telephony > Policies
• D. Admin > Telephony > Groups

Answer: (B)

The configuration of number plans and outbound routes is found in the section designated for sites within the Genesys Cloud platform. By navigating to Admin > Telephony > Sites, users can define and manage the routing of telephony traffic for their organization, including the creation of outbound routes and specifying the number plans that dictate how outbound calls are handled.

This location is essential for ensuring that calls are routed correctly based on the organization's telephony infrastructure and geographic requirements. Configuring number plans and outbound routes at the site level allows for nuanced control over call handling, depending on the needs of each specific location within a multi-site environment.

In contrast, the other areas mentioned do not specifically cater to the configuration of number plans and outbound routes. The Devices section is focused on individual telephony devices, Policies involves creating rules governing various aspects of the system, and Groups pertains to user roles and permissions rather than call routing configurations. Thus, for managing outbound communication effectively, the Sites section is the appropriate choice.