What types of files can be shared in Genesys Cloud chat?

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In Genesys Cloud chat, the platform allows for the sharing of image files, video files, and GIF files, which can enhance communication and provide visual context during conversations. The restriction of file size to a maximum of 50 MB ensures that files remain manageable for both users and the system, facilitating smoother interactions without overwhelming the chat experience.

The inclusion of specific media types, such as images, videos, and GIFs, allows users to convey messages more effectively, making the chats more dynamic and engaging. This capability is especially useful in customer support scenarios, where visual aids can help clarify explanations or showcase products.

While other file formats like documents, spreadsheets, and presentations may be common in many collaborative tools, they are not supported for sharing in Genesys Cloud chat. The focus here is specifically on media types that enhance instant visual communication. Thus, the correct answer acknowledges the specific types of files that can be shared, aligning with the platform’s design to optimize interactive chat experiences.