What must all phones provisioned in Genesys Cloud be connected to?

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All phones provisioned in Genesys Cloud must be connected to the Genesys Cloud Edge server. This connection is essential because the Edge server acts as a bridge between the Genesys Cloud platform and the telephony services. It facilitates the interaction between end-user devices, such as phones, and the cloud-based system, ensuring proper routing and management of calls and data.

The Edge server also provides support for various telephony protocols and ensures a secure and reliable connection for users. This is particularly important for maintaining the quality of voice communication and ensuring that the services offered meet enterprise-grade requirements.

Other options generally do not provide the necessary integration or telephony capabilities that the Edge server offers. For example, while a local Wi-Fi network or a public internet connection might be necessary for basic internet access, they do not specifically facilitate the necessary connection with the Genesys Cloud environment and its telephony functionalities. A designated customer server may also not be applicable, as the Genesys Cloud infrastructure itself is designed to handle the provisioning and management of all connected devices through the Edge server.