What must a trunk be physically connected to in a Genesys system?

• A. A softphone
• B. Another trunk
• C. An Edge
• D. A server

Answer: (C)

In a Genesys system, a trunk must be physically connected to an Edge. The Edge is a crucial network component that acts as a bridge between the Genesys cloud environment and the telephony infrastructure, facilitating communication between end-users and the Genesys Cloud services.

By connecting trunks to an Edge, the system can effectively manage voice traffic, ensure quality of service, and allow for the integration of various telephony solutions, including on-premises and cloud-based services. The Edge not only handles SIP messaging but also performs tasks like handling media streams and providing security for voice transactions.

Although the other choices involve elements that could be part of a broader telephony ecosystem, they do not represent the appropriate physical connection requirement for a trunk within a Genesys implementation. A softphone is a software application used on a device for making calls, another trunk would represent a different path within the network, and a server typically refers to a computing resource that may run applications or services, but does not serve as the direct connection point for a trunk.