What is the maximum size of a file that can be uploaded to Genesys Cloud?

• A. 1 GB
• B. 2 GB
• C. 5 GB
• D. 10 GB

Answer: (B)

The correct answer is that the maximum size of a file that can be uploaded to Genesys Cloud is 2 GB. This limit is established to ensure efficient data handling and processing within the platform.

Files larger than this size would likely create issues related to upload time, storage efficiency, and system resource utilization. By capping the file size at 2 GB, Genesys Cloud balances the need for users to upload substantial data while maintaining performance standards across the service. This limit helps manage bandwidth effectively and supports smoother operations for all users of the platform.

This size restriction is commonly seen across other cloud-based services as well, as it ensures that large files do not overwhelm the system's capabilities or affect the user experience negatively.