What happens to the cached memory of the Edge when it is disconnected from Genesys Cloud?

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When an Edge device is disconnected from Genesys Cloud, it continues to leverage cached memory to store the latest configuration it received prior to disconnection. This means that the Edge retains the settings that have been previously applied, allowing it to function locally even in the absence of a connection to the central system. This is crucial for maintaining operational continuity because it ensures that the Edge can continue to manage calls and other processes using the last known configuration.

In this scenario, the cached memory acts as a buffer, enabling the Edge to maintain functionality during periods of disconnection, rather than resorting to default settings or deleting the cached data. Additionally, the Edge does not automatically restart in this context; rather, it operates with the last valid configuration until it can re-establish a connection with Genesys Cloud. Thus, the correct understanding of the Edge's behavior during disconnection underscores the importance of cached configurations in supporting uninterrupted service.