What happens if a user tries to access Genesys Cloud after being marked inactive?

• A. They are prompted to reactivate their account.
• B. They are denied access entirely.
• C. They can only access read-only features.
• D. They receive a warning message but can still log in.

Answer: (B)

When a user is marked as inactive in Genesys Cloud, they are denied access entirely. This means that the system recognizes their inactive status and will prevent them from logging in to their account. This approach ensures that only active users have access to the platform, which is critical for maintaining security and proper management of user permissions. By denying access, organizations can prevent any unintentional or unauthorized actions by users who are no longer part of the active workforce.

The inactive status serves as a control mechanism, allowing administrators to manage user roles and access effectively. This restriction on logging in helps to safeguard sensitive data and functionalities within Genesys Cloud, ensuring that only those users who are current and active can utilize the system's capabilities.