What does setting a user as inactive do in Genesys Cloud?

• A. Revokes their credentials, preventing access to Genesys Cloud.
• B. Automatically deletes their account from the organization.
• C. Temporarily suspends their account for one month.
• D. Changes their user role to guest automatically.

Answer: (A)

Setting a user as inactive in Genesys Cloud indeed revokes their credentials, preventing access to the system. When a user is marked as inactive, they can no longer log in or utilize any features of Genesys Cloud, effectively locking them out of the system. This action is essential for managing user access, particularly for users who are no longer part of the organization or for those who do not require access temporarily.

Other options do not accurately describe the function of marking a user as inactive. For example, the account is not automatically deleted; it simply reduces access without losing the user’s information and settings in the system. Additionally, marking a user as inactive does not temporarily suspend the account for one month, nor does it change their user role to a guest automatically. Instead, the user remains in the system in an inactive state until further action is taken to either reactivate or delete their account completely.