Is a local Edge necessary for cloud deployments of Genesys Cloud, such as "Bring Your Own Carrier Cloud" and "Genesys Cloud Voice"?

• A. Yes, it is required
• B. No, it is not required
• C. Only for specific configurations
• D. It depends on the deployment size

Answer: (B)

In cloud deployments of Genesys Cloud, such as "Bring Your Own Carrier Cloud" and "Genesys Cloud Voice," a local Edge is not required. This is because these deployments are designed to function entirely in a cloud environment, leveraging the infrastructure of the cloud to handle telephony and other communications without necessitating on-premise hardware like a local Edge.

Utilizing a cloud-based architecture allows for a more scalable and flexible deployment, eliminating the need for local Edges that can complicate setups and maintenance. Additionally, cloud deployments can route voice traffic directly through the cloud, which streamlines operations and reduces latency.

In scenarios where organizations wish to integrate specific on-premises data or connect with local carriers, local Edges may become relevant, but in standard cloud deployment cases like the ones mentioned, there is no requirement for them. This clarity is essential for effective deployment planning and understanding the architecture of Genesys Cloud services.