In which mode can an Edge only reach agents assigned to registered phones?

• A. Active Mode
• B. Survivability Mode
• C. Maintenance Mode
• D. Disaster Recovery Mode

Answer: (B)

The correct answer is Survivability Mode. In this mode, an Edge device operates by maintaining connectivity and functionality for voice communications even when it loses connection to the Genesys Cloud environment. This mode particularly allows the Edge to handle calls using local resources, which means it can route calls but is limited to only reaching agents who are assigned to registered phones that are physically connected to that Edge.

Survivability Mode is designed to ensure that basic calling and agent connectivity remain functional in the event of a network failure or outage, focusing on the agents that the Edge has registered. This ensures that communications aren't completely disrupted, allowing for business continuity even under adverse conditions, but does not provide the full capabilities available through other modes, where greater connectivity to the broader Genesys Cloud infrastructure is possible.

The other modes, such as Active Mode, Maintenance Mode, and Disaster Recovery Mode, serve different functions that involve either regular operations, maintenance tasks, or recovery scenarios, and do not restrict connectivity in the same manner as Survivability Mode does.