How many concurrent calls does Genesys Cloud Edge Micro support?

• A. Up to 30 concurrent calls
• B. Up to 50 concurrent calls
• C. Up to 75 concurrent calls
• D. Up to 100 concurrent calls

Answer: (A)

Genesys Cloud Edge Micro is designed for smaller-scale deployments and has specific limitations on the number of concurrent calls it can handle. The correct designation for this product indicates that it supports up to 30 concurrent calls. This capacity makes it suitable for smaller teams or businesses that require a more limited number of simultaneous interactions without needing the infrastructure that larger deployments demand. It's important to choose the right model based on the size and requirements of the organization, as each version of Genesys Cloud Edge has varying capabilities to accommodate different volumes of calling needs. Understanding these specifications helps businesses effectively plan their telephony resources and ensure they select the appropriate solution for their operations.