Does Genesys support mixing named and concurrent license types?

• A. Yes, freely
• B. No, it does not
• C. Yes, but only for specific users
• D. Yes, but only on weekends

Answer: (B)

Genesys Cloud does not support mixing named and concurrent license types. This means that organizations must choose either a named licensing model, which assigns licenses directly to specific users, or a concurrent licensing model, which allows a limited number of users to access the system at any given time, regardless of their specific identities. Mixing these two types could cause complications in license management and reporting, as each type operates under different rules for user access and allocation.

In practical terms, having a consistent licensing model helps organizations streamline their operations and clarify which users have access to what features. Using only one type simplifies billing, user management, and compliance checks, ensuring straightforward and effective management of the software licenses.