Does Genesys Cloud perform a virus scan on shared attachments in chats?

• A. Yes, all attachments are scanned for viruses.
• B. No, virus scanning is not performed on attachments.
• C. Only certain file types are scanned.
• D. Attachments are scanned after being received.

Answer: (B)

Genesys Cloud does not perform virus scanning on shared attachments in chats. This means that when users share files through the chat function, those files are not subject to any automated virus detection processes by the platform. As a result, any potential malware or harmful content within attachments remains uninspected, which could pose security risks for users exchanging files.

Understanding that virus scanning is not included within the chat functionalities emphasizes the importance of exercising caution when sharing and receiving files through Genesys Cloud. Users should be aware of this limitation and consider alternative measures for ensuring the safety and security of shared information.

The other options suggest varying levels of scanning that do not accurately reflect the capabilities of Genesys Cloud in this context. Since virus scanning is not available for attachments, it is crucial for users to take personal responsibility for assessing the safety of files before engaging in file sharing through the platform.